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These are the shipping rates and return policy.
All the items on this site are shipped from Germany.
• Europe and U.K.
-We use Deutsche post as default shipping method and a shipping fee around €5 is applied;
-We estimate you will receive your order within 3-14 business days after departure;
-Please note that we do not ship on weekends;
-Free shipping for orders over €40.
-Duty fee and tax have been prepaid for our Europe customers.
- If you are located outside of Europe. For example, the U.S, Canada, Australia, HK. Please go to our main site here for purchase : www.enroutejewelry.com
Please keep in mind that:
-Orders that are returned because of an invalid address may incur an additional shipping charge if they are reshipped. After an order has been shown to be delivered to a correct shipping address, we cannot be held responsible for lost of stolen packages;
If an order is returned to us due to invalid/insufficient address, or unclaimed.
A reshipping fee would incur as following:
-Domestic orders: €4.5
We accept defective merchandise purchased on eu.enroutejewelry.com for return or exchange.
Please email firstname.lastname@example.org within 15 days of the order’s delivery date for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.
Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of En Route jewelry. For returns received within 10 days of delivery, we’ll credit your original form of payment.